Fall Cohort refund and cancellation policy

This policy covers new purchases of Building an Assessment System, Fall 2026, presented by Richard Burnett under the Arketype brand. The cohort begins October 9, 2026. Enrollment costs $799 USD, paid once.

100% Satisfaction Guarantee

Give the lessons and practical work an honest try, and reach out when you need help. If you do not feel the experience has been useful to your coaching, email richard@arketypehq.com within 30 calendar days of the cohort’s first session to request a full refund of your cohort payment. You do not need a finished application, perfect assignments or attendance at every live call to qualify. You can participate through the recordings.

The guarantee period begins with the cohort’s actual first teaching session, not your purchase date. If the start is postponed, the guarantee moves with it. Include the name and email used at checkout. The time we receive your request determines whether it meets the deadline, even if we respond later. This guarantee covers the full cohort fee, not separately purchased third party tools or services.

If you need to cancel before the cohort

Email richard@arketypehq.com by October 2, 2026 at 11:59 p.m. Eastern to request a full refund. Include the name and email used at checkout. The time we receive your request determines whether it meets the deadline, even if we respond later.

After that pre-start cancellation deadline, the 30-day Satisfaction Guarantee and the schedule protections below still apply. Recordings and recaps are included to support participants who miss a live session. Nothing here limits rights provided by applicable law.

Transferring your place

Before the first session begins, you may ask us to transfer your place once, without a transfer fee, to another adult coach. Email us the proposed replacement’s name and email. We must confirm the transfer and the replacement must accept the enrollment terms. Please do not share your account or private enrollment link as a substitute for a confirmed transfer.

If the schedule changes or we cancel

Friday teaching sessions begin at 2:00 p.m. Eastern and optional Sunday Table Talks begin at 6:00 p.m. Eastern. Times follow America/New_York through the daylight-saving change. If the announced times do not work for you, or we change the cohort start date, you may request a full refund within seven calendar days of that announcement and before the first session begins, even if the ordinary cancellation deadline has passed.

If we cancel the cohort before it begins, we will refund the full cohort fee. If we permanently stop the cohort after it begins and cannot provide the remaining promised instruction, we will offer a refund proportionate to the undelivered Friday teaching sessions. An optional Table Talk change alone does not count as cancellation of the cohort.

If an individual session must be rescheduled, we will notify participants and provide a replacement session or equivalent instruction and recording. Contact us if a material change prevents you from participating so we can resolve it fairly.

How refunds work

Approved refunds go back to the original payment method through Stripe. We aim to submit approved refunds within five business days. Your bank or card provider determines when the credit appears. A full refund includes the full $799 cohort fee, with no processing-fee deduction. Third party services purchased separately are governed by their own providers’ policies.

Access after a refund or transfer

When we issue a full refund or confirm a seat transfer, your original Fall enrollment ends. You lose access provided by that enrollment, including live sessions, the Fall member workspace, recordings, recaps, curriculum, reference library, discussion space and cohort-provided build tools. Access ends when we issue the refund, even if your bank has not yet posted the credit, or when we confirm the transfer.

You retain ownership and control of your independently created work, repository, database and third party accounts. A refund or transfer does not affect access you hold through a separate Summer Cohort enrollment or another purchase. A partial refund for undelivered instruction does not by itself revoke access to materials already delivered.

Nothing in this policy limits rights or remedies that applicable law does not allow us to exclude.

Contact: Richard Burnett, richard@arketypehq.com. Mailing address: 1326 Sloping Hill Ln, Knoxville, TN 37931.